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Cancellation notification

Cancellation and return notification

Consumers have a right to cancel with the following constraints and the understanding that a consumer is any natural person making a legal contract for purposes other than can be ascribed to either their employment or self-employment:

Cancellation notification

Cancellation right

You may cancel your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days and without stating a reason or – if you receive the goods within the deadline – by sending back the goods. This deadline begins upon receipt of this notification in text form but not before receipt of the goods by the purchaser (in the case of repeat deliveries of similar goods, not before receipt of the first partial delivery) and also not before completion of our information obligations under article 246 para. 2 in connection with para. 1 section 1 and 2 EGBGB and our obligations under para. 312e section 1 clause 1 BGB in connection with article 246 para. 3 EGBGB. Timely despatch of the cancellation or of the goods shall suffice to meet the cancellation deadline. The cancellation should be sent to:

TravelBroker GmbH
Trifthofstraße 58a
82362 Weilheim i. OB
Fax 0881-92549-34
eMail: widerruf@reiseschein.de

Consequences of cancellation

In the event of effective cancellations, all mutually received benefits shall be returned and any benefits already realised (e.g. interest) are to be surrendered. If you are able to return the goods or services to us only in part or in deteriorated condition, you may be liable to pay us damages. When transferring goods this shall not apply if the deterioration of the goods is entirely due to inspecting them – such as would have been possible for you when buying from a shop. In addition, you may avoid any obligation to pay damages as a result of deterioration through using the goods for the purposes described by not using the goods as your own property and avoiding any action with deleterious consequences for their value. Goods consignable by parcel may be returned at our risk. You must bear the expense of the return consignment if the goods delivered correspond to those ordered and if the price of the goods to be returned do not exceed a sum of 40 Euro or if the price is higher, if you have not yet effected counter performance or paid a contractually agreed instalment by the date of the cancellation. Otherwise returning the goods shall be free of charge to you. Goods not consignable by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The deadline begins for you upon sending your cancellation declaration or the goods, and for us with our receipt thereof.

End of cancellation notification

Exclusion of cancellation rights

right to cancellation shall not apply


1. In the case of distance sales for the delivery of goods that are made to customer specifications or are clearly customised to meet personal requirements or for reasons of their nature are not suitable for returning or which may quickly go off or whose use-by date has passed.

General instructions

1.Please avoid damage or contamination of the goods. Please return the goods to us in their original packaging where possible with all relevant accessories and all packaging elements. Use protective outer packaging where required. If you no longer possess the original packaging, please obtain suitable packaging material to provide adequate protection and prevent damage in transport.

2.Please do not send the goods back to us cash on delivery. We will be happy to refund to you the postage costs in advance unless these are to be paid by you yourself.

3.Please note the preceding clauses 1 and 2 are not conditions for effective fulfilment of the right to cancellation.

Customer Rating Trusted Shops: /5.00 / Ratings